FAQ

I. About Ordering & Payment Security

Q1: How do I place an order?
The ordering process is simple and intuitive, with just four steps:
Browse & Select: Explore our catalog and add desired products to your cart.
Enter Information: Proceed to checkout and accurately fill in your shipping address and contact details.
Secure Payment: We accept major global credit cards like Visa, Mastercard, American Express, and Discover. All transactions are processed directly through a highly encrypted payment gateway without cumbersome redirects.
Confirm Order: Upon successful payment, you will receive an order confirmation email immediately, and we will then process your shipment.
🔒 Security Assurance: We utilize globally recognized PCI-DSS certified platforms and end-to-end encryption. This means your credit card information is processed directly through protected financial channels. Our system does not store any sensitive card data, ensuring your payment process is 100% secure.

Q2: Is my payment information secure?
Absolutely. Protecting your privacy and financial security is our top priority. We employ a dual-layer protection system:
Global Financial Standard: Our payment platform is PCI-DSS certified (Payment Card Industry Data Security Standard), meeting the highest global standards for payment data security.
Bank-Level Encryption: Through SSL/TLS end-to-end encryption, sensitive data like your credit card number and billing address is encrypted in real-time during transmission. Even our backend personnel cannot access your private card information, ensuring a worry-free shopping journey.

2. Order Shipping & Delivery Time (Advantage of US Direct Shipping)

Q3: Where does my order ship from and how long will delivery take?
All our products are shipped directly from our US warehouse, ensuring quality control and processing efficiency.
Order Processing: After order confirmation (typically within 12 hours of successful payment), we will pick, pack, and hand over your order to the logistics carrier within 2 business days.
Estimated Delivery Time:
US Domestic Orders: Enjoy fast shipping with standard delivery in 3-5 business days.
International Orders: Typically 7-15 business days, depending on the destination's distance and local logistics efficiency.

3. Duties & Import Taxes (All-Inclusive Service)

Q4: Will I need to pay any additional duties or import taxes upon delivery?
Not at all. To make your cross-border shopping as seamless as local shopping, we operate on an "all-inclusive" pricing policy:
Taxes & Duties Included: The total amount you pay at checkout already includes the product price, international shipping, and any applicable import duties and VAT/GST of the destination country.
Zero Hidden Fees: Upon arrival, you do not need to pay any extra fees to customs or the courier company. We handle all clearance and tax payment procedures.
Hassle-Free Receipt: Since we prepay the relevant taxes and duties, your package will clear customs more smoothly, truly embodying "what you see is what you pay."

4. Order Tracking & After-Sales

Q5: How can I track my order's shipping status in real-time?
We provide fully transparent, real-time tracking services:
Email Notification: After your order ships, the system will automatically send a tracking number to your registered email.
Account Inquiry: You can log into your account anytime and view real-time logistics updates in the "Order History" section.
Official Carrier Tracking: You can use this tracking number on the official websites of carriers like UPS, DHL, or FedEx to check your package's exact location and estimated delivery date.